Flexera Software Community

Still No Dynamic File Linking?

rguggisberg — Thu, 17 May 2012 19:59:10 GMT

I thought we were going to get dynamic file linking in Suite projects for 2012 Spring. It does not look like that is the case :(
It is a pain when I add/remove/move files from my Basic MSI project and then rebuild the Suite.
My choices seem to be:
1. Edit .Suite file with Notepad (only viable if changes aren't too radical).
2. Remove and re-add the package. This really a pain... what with having to add all the settings back in. Is there a better, less error prone way?
Thanks.

Issue with MSI Level Required during Install

ahuber — Thu, 17 May 2012 19:41:28 GMT

We have recently upgraded an InstallScript MSI project from 2009 to InstallShield 2012. In the release, we have elected to include the MSI 2.0 engine (extracted from setup.exe). After building, when we attempt to run it on a clean XP box, we get the message:

"This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service".

If the 4.5 MSI engine is installed on the PC, the MSI will be run properly. However, we neither want MSI Engine 4.5 as a requirement. We would like to have 2.0 as the minimum version required (the installation of 4.5 requires a reboot and is much more intrusive to our customers.).

DOes anyone know of a way to downgrade (in the release section of the GUI) the minimum MSI requirement so that this will run on older versions of the MSI Engine? I have searched everywhere to no avail. Building off the command line with a -g flag to manually specify minimum MSI level doesnt stop this error message from popping up.

Any help would be greatly appreciated. Thanks in advance.

reading the username textbox in customer info dialog

aaron darling — Thu, 17 May 2012 19:12:28 GMT

I am trying to read the username textbox within the customer information dialog. I need this along with the serial number to authenticate the install. Can anyone help me out with this?

Convert App to Virtual App

ericpare — Thu, 17 May 2012 15:40:27 GMT

Hi All,

I'm trying to virtualize some applications without any luck. Using the Automated Application Converter, I added my VM that reside on an esx Server and added some packages with the Package Import Wizard.

Then, I select 1 package and "Launch Package for testing..." but I don't see the VM in the list.

The only way I was able to convert app to virtual is by using the App Conversion Project Wizard, browse for a package (i already have some packages configured!!!), configuring the esxServer (also, already configured!!) and selecting a VM.

Is there a better method to convert app to Virtual ??

I'm starting to regret the acquisition of AdminStudio 11.0 versus using Wise Package Studio 8 and App-V Sequencer... Help me to change my mind.

Thanks

Setup.exe not working on 64-bit machines when launched with SYSTEM privilage

jeril10 — Thu, 17 May 2012 14:32:36 GMT

Hi all,

We are facing an issue with the installer of our product. The issue is described below.

When we launch our setup.exe by double-clicking, on a 64-bit or 32-bit machine, there are no problems and MSI gets extracted and installs fine. We have a management platform which can push setup.exe to endpoint systems and it calls the setup.exe with SYSTEM privilege. When this happens in 32-bit machines, there are no issues. But in 64-bit machines, MSI gets extracted to a folder

C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Downloaded Installations\{26EC918A-D1A4-4712-963B-762A1022D751}.

But when the windows installer tries to launch the MSI, it looks in

C:\Windows32\ config\systemprofile\AppData\Local\Downloaded Installations\{26EC918A-D1A4-4712-963B-762A1022D751}

because SYSTEM user doesn't have a home directory. So it throws a �File not found� error.

This happens only when setup.exe is launched with SYSTEM privilege on 64-bit machines.

Any help would be appreciated

Thanks and Regards

Setup.exe not working on 64-bit machines when launched with SYSTEM privilage

jeril10 — Thu, 17 May 2012 14:31:10 GMT

InstallAnywhere 2010 project build with 2011 gives runtime errors

nbhide — Thu, 17 May 2012 13:46:06 GMT

Hi,

I've a IA2010 project. I'm trying to build this with IA2011-SP3, it is built successfully however, when I run it, it has problem running the custom code that we have written.

e.g. lets say i have custom execution of test.jar -> evaluateRule (InstallLengthRule) for say validating input install directory path by the user.

specifically I need to know, do I need to build test.jar again with services.jar and IAClasses.zip?

thanks,

Removing entry from Add/Remove on 64-bit Win

nbhide — Thu, 17 May 2012 13:39:26 GMT

Hi,

I'm facing a problem wherein, I've the installer created which correctly behaves on 32-bit win OS w.r.t adding and removing registry entries.

However, on 64-bit win OS like Win7, vista etc. It adds the registry entries under
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MicroSoft\Windows\CurrentVersion\Uninstall\"My-Product-Name"
(Please note 'Wow6432Node') in the path.

However, on uninstall, these do not get removed and thus the entry in Add/remove continues to remain.

i checked a file com.zerog.registry in my install location and it shows path of registry key without Wow6432Node in which case it will not be deleting my product entry from Wow6432Node tree.

Is this a known issue in 2010 and fixed in 2011 SP3?

thanks

Links to Technical Blog Posts on InstallShield 2012 Spring

DebbieL — Thu, 17 May 2012 13:23:46 GMT

The InstallShield development team has written a series of technical blog posts to highlight and explain new functionality that is available in InstallShield 2012 Spring. Here�s a list of the articles:

Tips for SQL Server 2012 Express LocalDB Support

We�ll add more links to that list when additional articles are published. So, you may want to subscribe to this community thread. As an alternative, consider subscribing to the InstallTalk blog directly, so you can see all of the installation-related blog posts on the latest best practices, industry trends, and more.

Here are the articles that we published for InstallShield 2012. They still are relevant for InstallShield 2012 Spring.

After Installation Help

dsluhar — Thu, 17 May 2012 10:23:56 GMT

Please Help Me ... I need urgent Help on Auto Execution of Services
====================================================

In our project there are different executable files, some of them are service programs (Win32 service applications). These are copied correctly to the specified folders during the setup.

I would like to know how do we write the script or configure the setup application so that the Win32 services get installed automatically in the Windows Service Control Manager.

I don’t want to use the batch file to install such service programs, but I want the Install shield setup program do to it automatically in the background.

Additionally, please let us know how can we run the specified executable after the setup is complete (after installation).

install setup.exe on win7 64bit system

jozhang — Thu, 17 May 2012 01:17:35 GMT

hi,

I packaged a setup.exe in XP-32bit machine by using installshield2010, the setup.exe can be installed successful in the XP-32bit machine.

But when I run the setup.exe on another win7-64bit machine, the process was terminated, which hints "The wizard was interruped before could be completely installed. The system has not been modified. To complete installation at another time, please run setup again."

Is there any settings I need to change?

I need help, thanks very much!!!

Reinstalled component using default value instead of value from original UI

RicAub — Wed, 16 May 2012 18:02:33 GMT

Installed app with user "A". Note: component "A" had a value that was modified from its original value via UI. User "A" is happy. App running with modified values setup thru UI.

User "B" logs on to machine and runs app. Install kicks in to install missing key components but uses the original values not the modified UI values.

Note: the common property name was in all uppercase.

Is there a way for user "B"'s key components to use the modified UI values when the key components get installed?

PlaceBitmap fails

maloyer — Wed, 16 May 2012 17:01:40 GMT

Hi,

I have a call to PlaceBitmap to set a fullscreen bitmap in our installer, but the method always fails with code -2147024809.
The "BACKGROUND" feature has been enabled.
The bitmap does exists and is valid, there is even a "if(Is(FILE_EXISTS, SRCDIR^WELCOMEBITMAP))" to be sure.

There seems to be no doc about any possible error with this method.
Does anyone know what's that and hot to get it to work.

Can't get in contact with Flexera support

tandersen — Wed, 16 May 2012 16:03:40 GMT

Last week, I started having issues with Installshield 2011. I got a C++ runtime library error every time I tried to create a new project, or open an existing project.

I did a few things while trying to fix this, including completely uninstalling and reinstalling. Eventually, I decided to try activating Installshield on a different machine so that I could create a quick installer for our customers while our build machine was down. However, I when I attempt to reinstall Installshield on the original machine, I get this:

Error 20676: The license has been transferred between computers more times than is allowed.

This happens on both computers whenever I try to install Installshield. So basically, I have a completely useless Installshield license that can't be used on any machine.

I have sent Flexera several emails to the following addresses:
flexerasoftware at subscribenet dot com
support at subscribenet dot com
supportplc at flexerasoftware dot com

But I have not received any response regarding this issue. We need to get Installshield up and running ASAP, and at this point, we are considering cutting our losses and just ditching Installshield. Is there any other way to get some support? Tried calling and was told I needed to buy a Silver maintenence account before I could get support over the phone.

Creating Minor Upgrade and Caching the update

Tim Mayert — Wed, 16 May 2012 15:57:52 GMT

Okay I just need confirmation about Minor updates and the caching of the updated files.

I created a Minor upgrade based on our released product, only 3 files changed to newer versions.

I created a patch .msp from this minor upgrade as well.

When I run the .msp in /Update or REINSTALLMODE=vomus the patch correctly updates the 3 files and all is ok. If I delete the 3 files and run repair from ARP then the new files are correctly repaired. All great...

If on the other hand I use the Minor upgrade .msi and push out with REINSTALLMODE=vomus with/without REINSTALL=ALL the files are correctly installed/updated and all is good, but if I delete these files and then hit repair in the ARP then original version of these files are re-installed!!!

So why is the new .msi not re-caching the updated files so that repair works as expected? I thought the v on vomus was to use the updated .msi and to recache the .msi on the system, but that does not seem to be working.

Does anyone know what the issue could be?

Thanks,